Refund Policy

Draft for review. This text is a starting point. Have it reviewed by a Sri Lankan lawyer (including against the Personal Data Protection Act, No. 9 of 2022) before launch.

If you paid for a facility and could not use it (for example, an automated door failed to open), contact support from your receipt. Approved refunds are returned to the original payment method or as described at the time of payment.

Booking cancellations are refunded according to the cancellation rule shown when you booked.